FAQ

LUDA Partners is a technological company that helps pharmacies in two ways: by locating the closest pharmacy with the medicine or parapharmacy products their patients need available and by helping pharmacies to sell their parapharmacy on online websites or sales platforms.

There are no membership fees, or installation, training, maintenance, and leaving costs. It is a win-win model: pharmacies will only pay if they sell their parapharmaceutical products online.

No. You can use the modules that are most convenient to you according to your pharmacy’s location and your needs. You will be able to choose in which project you will be active and to disconnect and reconnect whenever you consider.

You can stop working with LUDA whenever you want with no penalties. You will simply disappear from the medicines and pharmaceutical products consultations carried out by other pharmacies.

You will also stop being part of every project we have in collaboration with pharmaceutical companies and third parties online. Thus, you will not be able to sell your parapharmaceutical products on plenty of platforms that, otherwise, would cause major investments and difficulties.

We know the importance of personal attention and closeness with your patients. That is why LUDA Partners puts technology at your service: to be more competitive and to keep receiving patients personally. We see pharmacies as the heart of this project, so we want to bring back the digital users who only buy parapharmaceutical products online.

Pharmacists will always be the ones to dispense medicines. Regarding medicines’ locating, patients will come to your pharmacy and acquire them like any other patient.

When it comes to parapharmaceutical products’ online sales, pharmacists will ALWAYS be the ones to dispense them to users that pick them up as well as to couriers who carry out the delivery.

You only need to fill out the standard form contract from the Join Us section to join us. Any pharmacy, no matter the cooperative it is working with, can join LUDA with no problems.

LUDA Partners has optimised its technology to connect pharmacies’ management systems. There is a pharmacy in almost every municipality of Spain and every 2,500–2,800 inhabitants. Online consumption’s evolution does not generate an excess of pharmacies. In fact, they need to be interconnected so patients can find what they need in real time. This is very important for patients who suffer from illnesses whose medicines usually have supply issues, and that cannot wait 24 hours for them to be requested to pharmaceutical companies in the best-case scenarios, or for patients who just do not want to wait or visit a pharmacy several times to make sure that it has what they need.

LUDA Partners’ strength resides in having pharmaceutical experts distributed across Spain by connecting all the pharmacies in the country. This way, patients can rely on them wherever they are and wherever they travel. Besides, health workers support LUDA Partners’ pharmaceutical-products-locating service.

No. Our technological solution to connect pharmacies’ management systems is unique.

LUDA is a company that provides services to pharmacies. It does not have any medicines or products, and it does not sell or distribute anything. We just connect pharmacies in our digital network so they can punctually consult medicines or any other products’ availability in other pharmacies.

Likewise, by being in LUDA’s network, pharmacies can choose which parapharmacy online sales projects they want to participate in and start receiving orders.

We access it occasionally, when we make calls in determined moments, just to know if you have a product or not and show it to the consulting pharmacy. The data is in code and encrypted, and it is deleted every 72 hours, except for the transactions executed on the platform. Neither we nor any pharmacist can see your inventory. Your patients or billing’s data cannot be retrieved either.

And, of course, we do not sell data.

No. We do not sell it and never will; this appears on our contract. We connect pharmacies, which can consult what other pharmacies have the medicines or parapharmaceutical products patients need at the moment. We only charge each parapharmaceutical sale transaction. This is our business model. Other companies sell data, but we do not do it. It would be detrimental to us since pharmacies are our partners and we would be nothing without them.

The answer to both questions is NO. Through our technological platform, LUDA Partners consults certain medicines at a certain moment, but it cannot see pharmacies’ inventory. That is, thanks to the network formed by the connected pharmacies, LUDA can consult for a specific product’s availability. However, it will not have access to the whole pharmacy’s catalogue. For their part, they cannot know about the others’ inventory, just about the availability of a certain product at a certain moment.

LUDA Partners only does real-time consultations on the pharmacies’ management software to know the availability of a certain product in a certain pharmacy at the moment a pharmacist does a consultation.

It does not collect information and it does not show the provisions or prices’ number. It only displays the pharmacies that have the product requested available. LUDA does not sell information; it just transmits it.

Pharmacists who are part of our network are the ones responsible for maintaining information about their products and their availability. Our software only does real-time consultations about the medicines and pharmaceutical products stored in the pharmacies’ management programmes to know the availability of a certain product at a certain moment in a pharmacy.

LUDA Partners is easy to use. Besides the personal training received by our team, you will have documents and tutorials to learn how to use the tool and improve every day.

It is not mandatory; it can be freely refused. Now, if reservations are constantly rejected, then we will examine the procedures carried out, and we could eject pharmacies from the system for being unsupportive to others and their patients.

No. Only pharmacists have access to our tool and can reserve the medicines or pharmaceutical products needed in another pharmacy (the closest).

Absolutely not. Selling medicines online is prohibited by Spanish law unless you are from a pharmacy and you ask the Spanish Agency of Medicines for permission, which comes along with a series of requisites (a quite complex and expensive website among them).

Our tool allows pharmacies to connect with others and to locate medicines so patients can pick them up, pay for them directly, and have them dispensed as usual.

Definitely not. Only patients can request the medicines’ delivery by using other different means. We connect pharmacies and allow them to know if there are medicines in other ones, but patients must pick them up physically. Patients can turn to a familiar or a friend to acquire the product. When it comes to dispensable medicines under medical prescription, patients will always have to show their prescriptions.

No. Amazon has a different business model. They have a principal warehouse, while our model, seeing pharmacies as the heart, wants to make sure that pharmacies make the sale. Patients buy their parapharmaceutical products online, and the closest pharmacy where they can be picked up or asked to be delivered from is the one to sell them. Our model is successful because it gets the most of the pharmacy model’ strengths: pharmacies in each municipality of Spain, an assistance value when picking up products, etc. Besides, our network’s capillarity allows us to deliver in less than 2 hours, and products are handled and stored by pharmacists.

We do not possess any motorbikes, vans, or drones. We only connect with anyone who contributes to the network and respects the pharmacy model.